Have you guys experienced blue screen when you attempting to print with your printer after your computers installed KB5000802 March security patch? Well I got this issue too… But in my case the user was able to print out something but instead of blue screen, the invoice that she printed was not show up a QR code onto that paper (in general, it should be printed a QR code on that paper for her invoice).
I’ve tried to using “wusa” command-line(Windows Update Standalone Installer) to uninstalled KB5000802 but it does not work on my case, instead I using the following workaround to successfully fix this issue. Here I’m sharing you with my solution to resolve this strange issue if you had same or similar you could try it.
1.Run “wmic qfe list /format:table” to check whether your computer has installed KB5000802 security patch, if you have it try to uninstalled it first (As you can see that I’ve uninstalled that patch already with left KB5000858, this is a Servicing Stack which you cannot uninstalled)
2.Go to Start menu or press “Winkey + X” to open PowerShell or CMD (if you changed under Taskbar section in Settings)
3.Enter “rundll32 printui.dll, PrintUIEntry /Xg /n <your PrinterName>”
4.Enter “rundll32 printui.dll, PrintUIEntry /Xs /n <your PrintName> attributes + direct”
5.Enter the previously commands to check your printer attributes whether applied “Direct”
6.Then you can try to print whatever you want to test it, in my case that user can successfully print the QR code on the invoice.
Note, according to Microsoft this issue affects a subset of Type 3 printer drivers and does not affect printer drivers that are Type 4. You could check the driver type by run “printermanagement.msc” in CMD or PowerShell.
1.Go to Start menu or press “Winkey + X” to run PowerShell (with no admin privilege)
2.Enter “printmanagement.msc” and press enter
3.Under the left side “Computer Management” go to Print Servers > “Your computer name” > Printers, then you can find the printer drivers type.
As this issue was caused by an exact security patch which related to KB5000802, you still should try to uninstall that patch first. It that does not working then you try with above solution.
Updates on Mar-16-2021 5pm: Microsoft resolved this issue in the out-of-band update KB5001567. This is a cumulative update and you do not need to apply any previous update before installing it.
